At LightHeart Mental Health we’re dedicated to providing you with compassionate, high-quality mental health care, and we believe that clear and straightforward payment policies play a key role in ensuring a smooth and stress-free experience for everyone. Our payment policies are designed to support efficient operations, allowing our team to focus on what matters most—your well-being.
Credit Card on File Policy
We require a credit card on file and credit card authorization for all non-Medicaid clients. This helps us streamline the payment process and it has become a commonplace practice in the industry.
We will charge your credit card automatically for:
- Co-pays
- Deductibles/co-insurance
- Uncovered services
- Self-pay fees
- No show/late cancellation fees
We typically charge co-pays at time of service or shortly thereafter. Deductibles, co-insurance, and any other remaining patient liability are charged after the insurance company sends out Explanation of Benefits (EOB).
Your credit card is kept confidential and secure in compliance with the Payment Card Industry Data Security Standards.
You can view our full credit card on file and authorization policy here [insert link].
No Show / Late Cancellation Policy
We understand that life happens and there may be situations where you cannot make a scheduled appointment. We ask that you give us 24 hours notice to cancel an appointment. This allows us to provide highly-needed services to as many patients as possible as well as be respectful of our providers’ time.
If you do not cancel within the specified timeframe, you will be charged a no show / late cancellation fee except where prohibited by insurance.*
We reserve the right to discharge patients who consistently no-show or have late cancellations. This policy is in place as a courtesy to our providers and to emphasize the importance of honoring time commitments, ensuring that we can provide the best care to all our clients.
*Medicaid patients are not charged no show / late cancellation fees.
How can I dispute a missed session fee?
Your scheduled time is reserved for you. If you need to cancel a session or change the time, LightHeart Mental Health requires that you contact your provider at least 24 hours prior to your scheduled appointment. If you fail to provide sufficient notice or do not show up to your appointment, YOU WILL BE CHARGED A MISSED APPOINTMENT FEE OF $150. This fee will not be covered by your insurance. Exceptions will be considered for illness and unavoidable emergencies.
What defines a missed session?
- The client not showing up or logging on within 15 minutes of a session’s start time.
- Not joining a scheduled telehealth session within 15 minutes of session’s start time.
- Not “attending” the session even while showing up. For example, not responding to your provider due to distractions, television, video games, etc.
Do you offer any type of financial assistance?
If you’re experiencing financial hardship and need assistance with your bills, please complete our Financial Hardship Form. Our team will work with you to find a solution that fits your needs.