--- title: Pay date: 2023-01-31T21:46:49Z modified: 2026-11-03T18:53:58Z permalink: "https://lightheartassociates.com/client-resources/payment/" type: page status: publish excerpt: "At LightHeart Mental Health, we're committed to supporting your mental well-being in every way possible. If you have any questions about payments, insurance, or financial assistance, please feel free to contact our Patient Billing Center by emailing lhmhpatientbilling@lightheartassociates.com or by calling (253) 240-4061 between the hours of 8:00 AM–4:00 PM, Monday–Friday." wpid: 165 featured_image: "https://lightheartassociates.com/wp-content/uploads/2023/02/New-Direction-Page-Header-27.jpeg" timestamp: 2026-11-03T18:53:58Z tags: [] --- ## Payment Options and Assistance ## ![Two women looking over paperwork](https://lightheartassociates.com/wp-content/uploads/2023/02/Insurance-2-300x210.jpg) At LightHeart Mental Health , we understand that managing your mental health is a top priority, and we aim to make the payment process as smooth and stress-free as possible. On this page, you’ll find essential information about payment options, insurance providers, and assistance for those facing financial hardship. **Introducing our new Patient Billing Center** Managing the financial side of your care shouldn’t add to your stress. That’s why we created the Patient Billing Center (PBC), a team of in-house billing specialists dedicated to helping you understand your bill, insurance, and payment options. Our Patient Financial Advocates are ready to answer your questions about statements, insurance processing, account balances, payments, and payment plans, and to support you every step of the way. When you contact the Patient Billing Center, you can expect: - One dedicated team for all your billing questions - Help understanding your statements and insurance payments - Support with payment options and payment plans - Assistance resolving billing concerns from start to finish - Friendly, timely, and compassionate customer service You can now reach our Patient Billing Center by emailing or by calling [(253) 240-4061](tel:3017992035) between the hours of 8:00 AM–4:00 PM, Monday–Friday. At all of our LightHeart Mental Health clinics, we strive to ensure that you can use your insurance to cover high-quality care. At times, insurance plans will have mental health copays, or there may be situations in which some financial agreements are developed between a care team and a client. > If you have questions regarding a bill for an appointment or service please contact the Patient Billing Center by emailing [lhmhpatientbilling@lightheartassociates.com](mailto:lhmhpatientbilling@lightheartassociates.com "mailto:ndmhpatientbilling@newdirectionspgh.com") or by calling [(253) 240-4061 ](tel:3017992035)between the hours of 8:00 AM–4:00 PM, Monday–Friday. [ Billing Portal ](http://lh.patientbillhelp.com) If these options do not resolve your concern, please contact your [clinic](https://lightheartassociates.com/lightheart-psychological-associates-locations/?output_format=md) directly. ## Insurance Billing We work with a range of insurance providers to help cover your mental health services. Check our list of accepted insurance providers below – but do not be alarmed if you don’t see your insurance provider! We may be able to accept insurances not listed here. ![kaiser-permanente-logo-png-transparent-1-300x91](https://lightheartassociates.com/wp-content/uploads/2023/04/kaiser-permanente-logo-png-transparent-1-300x91-1.png) ![pbc_logo](https://lightheartassociates.com/wp-content/uploads/2023/04/pbc_logo.svg) ![REG_ALL_QUAD_RGB_H_BLUE_BLOCK](https://lightheartassociates.com/wp-content/uploads/2023/04/REG_ALL_QUAD_RGB_H_BLUE_BLOCK.svg) ![Cigna-Logo](https://lightheartassociates.com/wp-content/uploads/2023/02/Cigna-Logo-300x169.png) ![Aetna-Logo](https://lightheartassociates.com/wp-content/uploads/2023/02/Aetna-Logo-300x169.png) ![optum_logo_ora_rgb-1](https://lightheartassociates.com/wp-content/uploads/2023/02/optum_logo_ora_rgb-1-300x87.png) ![FCH_2019_Logo_Color-300x34](https://lightheartassociates.com/wp-content/uploads/2023/04/FCH_2019_Logo_Color-300x34-1.png) ![Meritain_Health_Logo_p_rgb_nvyviogry](https://lightheartassociates.com/wp-content/uploads/2023/04/Meritain_Health_Logo_p_rgb_nvyviogry-300x68.png) ![LifeWise_Logo_Color](https://lightheartassociates.com/wp-content/uploads/2023/04/LifeWise_Logo_Color.svg) ![svg](https://lightheartassociates.com/wp-content/uploads/2023/04/svg.svg) ![beacon-logo](https://lightheartassociates.com/wp-content/uploads/2023/02/beacon-logo-300x245.png) ## Financial Hardship Assistance We believe that mental health care should be accessible to all, regardless of financial circumstances. If you’re experiencing financial hardship and need assistance with your bills, please complete our Financial Hardship Form. Our team will work with you to find a solution that fits your needs. [ Electronic Form ](https://app.smartsheet.com/b/form/84ec96227fcd48599cbf8f2457713664) ### Still have questions? If you are a current client with questions regarding a bill for an appointment or service, please contact our Patient Billing Center by by emailing [lhmhpatientbilling@lightheartassociates.com](mailto:lhmhpatientbilling@lightheartassociates.com "mailto:ndmhpatientbilling@newdirectionspgh.com") or by calling [(253) 240-4061 ](tel:3017992035)between the hours of 8:00 AM–4:00 PM, Monday–Friday. Whether you have questions about a statement, insurance processing, your account balance, payment options, or payment plans, our Patient Financial Advocates are here to provide clear, helpful answers and support you every step of the way.