--- title: Client MYIO Portal date: 2023-01-31T22:08:08Z modified: 2026-10-02T16:28:24Z permalink: "https://lightheartassociates.com/client-resources/client-portal/" type: page status: publish excerpt: Managing your mental health is more convenient than ever. The Client Portal is your personalized gateway to a smoother, more connected experience with us. wpid: 215 featured_image: "https://lightheartassociates.com/wp-content/uploads/2023/04/seattle-3.jpeg" timestamp: 2026-10-02T16:28:24Z tags: [] --- Your mental health journey is personal, and we’re here to support you every step of the way. With the Client MYIO Portal, you have the tools and resources you need at your fingertips. **In the Client MYIO Portal, you can:** - **Access Your Appointments**: View upcoming appointments, making it easier to stay on track with your treatment plan. - **Find Important Documents**: Find and download any necessary forms or paperwork, saving you time and hassle. - **Fill out Paperwork**: This includes consent documents and worksheets provided by your provider - **Update Information**: In the portal you will be able to update your contact information, credit card on file, and insurance. - **Securely Message Your Provider**: Using the portal, you will be able to send messages to your provider. Please see the [guidelines on appropriate use](#messagingGuide) of the messaging system. - **Request a Medication Refill**: You will be able to request a medication refill. If your client MYIO portal is set up, you will have received an email with login instructions and a username from your clinical team. This link expires after 72 hours, so be sure to set up your profile shortly after receiving this email. If you have not received this information yet, your code has expire, or you need the information sent again, and would like to be connected to the online client MYIO portal please reach out directly to [your clinic](https://newdirectionspgh.com/individual-locations/) or speak with your provider at your next appointment. [  View Client MYIO Portal  ](https://valant.io/myio/LightHeartAssociates) ## How to Set Up Valant - MYIO ### Browser User Guide > [Setup MYIO – Browser](https://www.valant.io/myio-help/setup-myio/browser/) ### App User Guide > [Setup MYIO – Mobile App](https://www.valant.io/myio-help/setup-myio/mobile-app/) ## Using MYIO Secure Messaging ### Appropriate Use For MYIO Secure Messaging - Refill Requests - Note that advance lead time must be provided. The office requires 3 business days to process a request - There are some exceptions where requests may not be filled – i.e. if an appointment is needed, a change in treatment plan, provider discretion - Appointment Cancellations/Reschedules - The best way to avoid a late cancellation charge is to send a secure message via the portal **at least 24 hours prior to the appointment** - Requesting that upcoming appointments be converted to telehealth or in-person - Medical Records Requests ### Inappropriate Use for MIYO Secure Messaging - Change of Insurance - Clients should update their MIYO portal profile demographics directly - Billing Questions, Insurance Questions, In or Out of Network Benefits or Costs - Questions about your billing statement can be answered by calling [(877) 279-2415](tel:8772792415). - Questions about your network benefits or costs should be directed to your insurance provider. - Clinical Questions - Providers are unable to engage in clinical care over secure messaging - These questions must be answered in either an in-person or telehealth appointment ## Frequently Asked Questions Will I be able to pay my statement balance through the portal? You cannot pay your statement balance on this portal. How do I pay my copay, or update my card on file? You can update your card on file under my account settings. You can pay your copay at telehealth check-in. Can I ask to have my prescription re-filled through the portal? Medication refills are preferred through the portal. Can my family members use the same email for their accounts? You can have one email used for multiple accounts (i.e. self and multiple dependents), as long as the office has set up the email correctly as the Guardian and not the patient themselves. How do I access telehealth on my mobile device? If accessing the site via a mobile phone or tablet, you won’t be able to join the telehealth appointment in a browser. Telehealth via mobile is only compatible with the iPhone or Android app. You can use a browser for telehealth on a computer or laptop. My telehealth appointment is getting interrupted by phone calls, how can I fix that? Incoming calls or texts may interrupt telehealth services on the app. Try going on “Do Not Disturb” to avoid this, or you can use the portal through your browser. Is the Portal Available in other languages? The portal is not available in other languages but a browser extension can translate the contents of the portal.