Mental Health Therapists

Depending on your insurance plan’s benefits. Your out of pocket costs will depend on factors such as deductibles, copays, and coinsurance. For those clients choosing to pay out of pocket for services, either due to lack of mental health coverage or to maintain confidentiality from insurance companies, the self pay costs vary. To know more, you can visit our New Client Appointment page to begin a dialogue with our Intake Coordinator.

As a group practice, our providers are in-network with most major private insurance companies. See the insurances we accept.

• If your insurance provider is not listed, don’t worry. Reach out to see if your insurance is accepted.

Our Intake Coordinator will verify your benefits during the intake process to get an estimate of your benefit. Most insurance plans require some patient portion, such as deductibles, copays or coinsurance. If you have questions about your coverage, we will be happy to explain the viewable details and answer any other billing questions you might have.

Please note that patients are ultimately responsible for knowing their plan’s coverage, benefits, and costs. LightHeart Mental Health is not responsible for costs not covered by insurance. Our verification of benefits is a courtesy and not a guarantee of coverage or payment by your insurance company.

When scheduling your intake appointment with our Intake Coordinator, you will have the opportunity to provide your primary health insurance plan information (if you choose to use your health insurance).

Once your appointment time is confirmed, you will receive digital intake paperwork through IntakeQ, in which clients provide a Credit Card or HSA/FSA card. This information is entered into our HIPAA compliant, encrypted electronic health records program that manages not just your medical record, but also your insurance claims and patient account. In your treatment contract, you will be asked to authorize LightHeart to take these payments whenever necessary.

After each session, our Billing Department, will send a claim to your insurance company. Effective January 1, 2022, we are updating our billing policy to improve transparency and timeliness to help keep your account up to date. Previously, payments for out-of-pocket costs were delayed sometimes up to a month while we waited for insurance claims to be finalized. Often, this caused confusion and frustration for our clients. Moving forward, you can expect payment for your services to be taken on the next business day following your appointment. These payments will include copays and estimated coinsurance and deductible amounts. These estimates will be based on typical reimbursement for routinely provided services. If there are any changes to service at time of your appointment, your account will be reconciled upon the final processing of your insurance claim. We will not contact you for permission to take this payment. 

We recognize that our policy of keeping a credit card on file and automatically billing for patient balances on a regular basis may seem to be an unusual practice compared to other healthcare providers you might see. There are some significant advantages to this policy for both LightHeart and you, the client. First, we are cutting down on time spent managing accounts for both clients and our administrative staff. We’ve taken away the steps for you to receive a paper bill and then put payment in the mail. Second, we strive to be as environmentally friendly as possible, which includes minimizing our use of paper whenever possible. Third, this policy allows us to take prompt payment in small increments and prevents you, as the client, from building up a significant debt with us, which would have a negative impact on your therapy and your therapeutic relationship.

Anytime you have a question, please don’t hesitate to ask. For questions or statement of your account, including dates of service, charges, and payments, please email our Billing Department at patientservices@transformationsnetwork.com. One of our billing specialists, will respond within 24-48 hours with detailed or more complicated questions or concerns. 

Your scheduled time is reserved for you. If you need to cancel a session or change the time, LightHeart Mental Health requires that you contact your provider at least 24 hours prior to your scheduled appointment. If you fail to provide sufficient notice or do not show up to your appointment, YOU WILL BE CHARGED A MISSED APPOINTMENT FEE OF $150. This fee will not be covered by your insurance. Exceptions will be considered for illness and unavoidable emergencies. 

What defines a missed session?

1. The client not showing up or logging on within 15 minutesof a session’s start time.
2. Not joining a scheduled telehealth session within 15 minutesof session’s start time. 
3. Not “attending” the session even while showing up. For example, not responding to your provider due to distractions, television, video games, etc.